Digital asset payments are processed automatically without delay and the speed of the transfer is dependent on the speed of the blockchain and the amount of confirmations.
Please note that any transfers can range from a few minutes to a few hours.
If you have any further questions, please contact [email protected] with the following information:
- Date of the transfer
- Amount of the transfer (e.g 1.523 BTC or 2.0 ETH)
- To and From digital asset addresses
- Digital asset transaction hash/ID
IMPORTANT: Please make sure to provide the digital asset transaction hash/ID as this is the most integral part of solving any transfer-related issue. Additionally, providing the link of your transaction details from a blockchain explorer will help expedite this process.