CTBC Financial Holding Co., Ltd, announce on behalf of Taiwan Life to explain the penalty by the FSC

1.Date of occurrence of the event：2025/02/20
2.The subject of the incident：report on behalf of subsidiaries：Taiwan Life
3.Cause of occurrence (Explanation of the event)：Taiwan Life has violated the relevant provisions of
the Insurance Act in handling insurance claims, requisitions,
and accounting operations.
4.Handling procedure：The improvement plan will handle in accordance with the
competent authority’s advice.
5.Status of the injunction by the respective competent authority：The amount of fine is NT$7200000.
6.Whether being fined or penalized：Yes
7.Administrative fines(amount)：NTD 7,200,000 元
8.Anticipated possible loss or impact：NT$7200000
9.Amount of insurance claims that might be obtained(amount)：Not yet determined
Contact insurance company
10.Improvement status and future countermeasures：Taiwan Life will adjust related procedures and improve control
system based on the FSC's instructions.
11.Whether material information regarding the same event has been previously released：None
12.Any other matters that need to be specified：None